Quality Services


Content:

  • ISAGO (IATA Safety Audit for Ground Operations) is helping the Provider of Ground Handling Services to comply with the most ground operations safety standard
  • ISAGO is aiming increasing safety and decreasing costs

Our Objectives for Your Benefit:

– Assessment of your compatibility to become ISAGO certified “gap analysis”

– Providing you an overview of your performance by an outsider point of view

– Assisting your company during the ISAGO audit

– Implementing and updating your documentation for meeting quality standards and customer’s requirements

Our Services:

  • Evaluation of your ground handling services according the ISAGO standards:
    – Section 1 Organization and Management (ORM-H, ORM-HS, ORM-S)
    – Section 2 Load Control (LOD)
    – Section 3 Passenger Handling (PAX)
    – Section 4 Baggage Handling (BAG)
    – Section 5 Aircraft Handling and Loading (HDL)
    – Section 6 Aircraft Ground Movement (AGM)
    – Section 7 Cargo Handling (CGM)
  • Support of your organization by implementing processes to meet ISAGO standard
  • ISAGO audit preparation
  • Corrective action plan for ISAGO audit findings closure, if any

Content:

The Quality Manual is the tool of the management to ensure:

  • Complying with applicable regulations and requirements of the customer airline(s);
  • Satisfying stated operational needs;
  • Delivering the desired levels of operational safety and security;
  • Identifying undesirable conditions and areas requiring improvement;
  • Identifying hazards to operations;
  • Controlling operations risks.

Our Objectives for Your Benefit:

  • Reviewing of management system
  • Audit planning process
  • Ensure awareness of compliance with applicable regulatory and other requirements

Our Services:

  • Quality assurance program of services and products
  • Training program
  • Audit process and implementation

Content:

A safety program is important for the purpose of preventing accidents and incidents in locations where ground operations are conducted, which includes processes for:

  • Personnel to report operational hazards, deficiencies and areas of concern;
  • The investigation of accidents and incidents;
  • The reporting of accidents and incidents;
  • The investigation of irregularities or other non-routine operational occurrences that may be precursors of accidents or incidents;
  • The identification and analysis of operational hazards and potentially hazardous conditions;
  • The production of analytical information, which may include recommendations, for use by operations managers in the prevention of operational accidents and incidents;
  • Ensuring significant issues arising from the station safety program are subject to regular review by senior management;
  • The dissemination of safety information to appropriate management and operational personnel.

Our Objectives for Your Benefit:

  • To develop a safety program as a critical element of risk management.
  • Documentation of the program including a description of the structure, individual responsibilities, available resources and core processes associated with the program.
  • A station safety program in accordance with applicable regulations and requirements of the customer airline(s).

Our Services:

– Dedicated support and implementation of the Safety Management System

Content:

  • Promote a proactive approach in order to more effectively prevent security incidents and mitigate the economical impact of the security measures.
  • Control and manage access to sensitive information, engage all members of your Security Team in a common and coordinated effort.
  • Integrate an incident feed back mechanism that ensures the highest level of security.

Our Objectives for Your Benefit:

Implementation of a Security Management System that:

  • Protect the people, physical assets, and intellectual property and information systems of your company.
  • Comply with the State regulations and the local Authority requirements

Our Services:

Elaboration and implementation of the Security Management System.

  • Risk Management System
  • Development of Ground Operations Manuals
  • Development of SOPs “Standard Operating Procedures and Processes
  • Development of Company Policies for Quality, Health and Security of Work, Environment, Training, Safety and Security
  • Implementation of Quality System for Performance Measurement of Service Delivery
  • Development and implementation of ISO 9001:2008 for Quality Management System
  • Development and implementation of ISO 14001:2004 for Environmental Management System
  • Development and implementation of OHSAS 18001:2007 for Occupational Health & Safety Development
  • Development of Training Management System
  • Provision of On the Job Training and coaching for Airside Ramp personnel focused on safety and security
  • Development of Human Resources Manual, organizational charts and job descriptions
  • Performing On-site visit, assisting and preparation of audits
  • Assisting in agreement matters as per AHM810