Quality Services
Content:
- ISAGO (IATA Safety Audit for Ground Operations) is helping the Provider of Ground Handling Services to comply with the most ground operations safety standard
- ISAGO is aiming increasing safety and decreasing costs
Our Objectives for Your Benefit:
– Assessment of your compatibility to become ISAGO certified “gap analysis”
– Providing you an overview of your performance by an outsider point of view
– Assisting your company during the ISAGO audit
– Implementing and updating your documentation for meeting quality standards and customer’s requirements
Our Services:
- Evaluation of your ground handling services according the ISAGO standards:
– Section 1 Organization and Management (ORM-H, ORM-HS, ORM-S)
– Section 2 Load Control (LOD)
– Section 3 Passenger Handling (PAX)
– Section 4 Baggage Handling (BAG)
– Section 5 Aircraft Handling and Loading (HDL)
– Section 6 Aircraft Ground Movement (AGM)
– Section 7 Cargo Handling (CGM) - Support of your organization by implementing processes to meet ISAGO standard
- ISAGO audit preparation
- Corrective action plan for ISAGO audit findings closure, if any
Content:
The Quality Manual is the tool of the management to ensure:
- Complying with applicable regulations and requirements of the customer airline(s);
- Satisfying stated operational needs;
- Delivering the desired levels of operational safety and security;
- Identifying undesirable conditions and areas requiring improvement;
- Identifying hazards to operations;
- Controlling operations risks.
Our Objectives for Your Benefit:
- Reviewing of management system
- Audit planning process
- Ensure awareness of compliance with applicable regulatory and other requirements
Our Services:
- Quality assurance program of services and products
- Training program
- Audit process and implementation
Content:
A safety program is important for the purpose of preventing accidents and incidents in locations where ground operations are conducted, which includes processes for:
- Personnel to report operational hazards, deficiencies and areas of concern;
- The investigation of accidents and incidents;
- The reporting of accidents and incidents;
- The investigation of irregularities or other non-routine operational occurrences that may be precursors of accidents or incidents;
- The identification and analysis of operational hazards and potentially hazardous conditions;
- The production of analytical information, which may include recommendations, for use by operations managers in the prevention of operational accidents and incidents;
- Ensuring significant issues arising from the station safety program are subject to regular review by senior management;
- The dissemination of safety information to appropriate management and operational personnel.
Our Objectives for Your Benefit:
- To develop a safety program as a critical element of risk management.
- Documentation of the program including a description of the structure, individual responsibilities, available resources and core processes associated with the program.
- A station safety program in accordance with applicable regulations and requirements of the customer airline(s).
Our Services:
– Dedicated support and implementation of the Safety Management System
Content:
- Promote a proactive approach in order to more effectively prevent security incidents and mitigate the economical impact of the security measures.
- Control and manage access to sensitive information, engage all members of your Security Team in a common and coordinated effort.
- Integrate an incident feed back mechanism that ensures the highest level of security.
Our Objectives for Your Benefit:
Implementation of a Security Management System that:
- Protect the people, physical assets, and intellectual property and information systems of your company.
- Comply with the State regulations and the local Authority requirements
Our Services:
Elaboration and implementation of the Security Management System.
- Risk Management System
- Development of Ground Operations Manuals
- Development of SOPs “Standard Operating Procedures and Processes
- Development of Company Policies for Quality, Health and Security of Work, Environment, Training, Safety and Security
- Implementation of Quality System for Performance Measurement of Service Delivery
- Development and implementation of ISO 9001:2008 for Quality Management System
- Development and implementation of ISO 14001:2004 for Environmental Management System
- Development and implementation of OHSAS 18001:2007 for Occupational Health & Safety Development
- Development of Training Management System
- Provision of On the Job Training and coaching for Airside Ramp personnel focused on safety and security
- Development of Human Resources Manual, organizational charts and job descriptions
- Performing On-site visit, assisting and preparation of audits
- Assisting in agreement matters as per AHM810